Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- Using the Airmid App
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form or post to the surgery, Monday to Friday from 8:30am to 6.30pm
We do not take repeat prescription requests over the phone or email.
Pharmacy Urgent Repeat Medicines (PURM)
The PURM service has been commissioned jointly by NHS England – South (Wessex) and the CCGs in Wessex to ease pressure on the out of hours service and reduce the number of people accessing GP out of hours services and A&E just to ask for a repeat prescription.
The purpose of the PURM service is to ensure that patients can access an urgent supply of their NHS prescribed repeat medicines from a community pharmacy, when they are unable to obtain a prescription before they need to take their next dose.
Learn more at Community Pharmacy
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
- Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist between 8:30am to 5pm on 01425 283244
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
Find out more about prescription charges (nhs.uk).
Further Information
In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Find out more about help with your health costs
Buy an NHS Prescription Prepayment Certificate
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.