Appointments

Urgent appointments

1. Via an online submission
The fastest way is via an online submission using the link found on our homepage via SystemConnect. Please note that you do not need to ring the practice after the submission as this will be triaged as soon as possible and an update communicated to you)

2. Via the reception desk
If you are unable to submit an online request you can visit the surgery and speak to the kind receptionists at the front desk. Please note that you will be asked to complete a paper form which needs to be clear and contain information regarding your symptoms. Due to confidentiality risks, we are unable to fill this out for you as we do not want other patients to hear your requirements.

3. Via telephone
Another route of requesting an appointment if you are unable to submit an online request. However, due to the high volume of phone calls into the practice we receive, this is the slowest method of contact as often we have high waiting times. Whilst we do have a call-back feature where possible we as you submit an online submission

As all 3 routes for appointment requests go through our SystemConnect triage platform, priorities for certain conditions and symptoms will aid our clinicians to triage appropriately and in a timely manner. We aim to respond to every submission received wherever that is a request for more information, a request for photos, to confirm an appointment or the next steps and timeframe. This is a national push for online submissions that NHSE request as of the 1st October 2025.

The benefit of this system means we are getting the information that we require to ensure you see the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond during opening times
• phone us on 01425 272203, Monday to Friday from 8:30am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01425 272203, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.