Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01425 272203, Monday to Friday from 8:30am to 6.30pm
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond during opening times
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond during opening times
- phone us on 01425 272203, Monday to Friday from 8:30am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Please Note
Our online and reception counter is open between 8:00am to 6:30pm Monday to Friday ad remains open between 1:00pm to 2:00pm.
We are limited by the number of GP’s and available rooms for appointments which can outweigh the demand so as a safety net, our online consultation access may temporarily be restricted to ensure we respond to every submission safely on the same day
At certain times, e.g. lunchtime or at the end of the working day, a clinician may not be present in this building.
In any emergency please dial 999 or attend our local Emergency Department.
You can also call 111 for less urgent issues and that is available 24hrs a day 7 days a week
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01425 272203, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.