Practice Responsibilities

• You will be treated as a partner in the care you receive.
• You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated with confidentiality.
• You will be able to have contact with a doctor on the day of request, should you need it, provided that you contact the surgery between 8.30am and 5.45pm.
• The Practice will ensure that you can have a non-urgent appointment with the doctor of your choice. However, there may sometimes be a delay involved before this is possible.
• The Practice will explain the likely effects of any drugs prescribed and review your long term medical needs at agreed times.
• If the Practice believe you need a second opinion, they will try to help you obtain this.
• A doctor will visit you at home if you are too ill or infirm and unable to be brought to the surgery,
• The practice has the right to remove patients from their list if they repeatedly and persistently ignore their responsibilities to the Practice and to other patients.
• The Practice will ensure a doctor is on call at all times.
• The practice will discuss any issues which may lead to change within the Patient Participation Group and will keep you informed of any relevant changes.