Help the Practice to help you. Being a partner means that we have responsibilities to each other.
- The Practice requests that you treat the doctors and all the staff with courtesy and respect.
- Please remember that your doctor of choice may not always be available due to other commitments and holidays.
- Please do everything you can to keep appointments and inform the Practice as soon as possible if you can’t.
- A patient should not expect to be given a prescription at every visit to a doctor. Please check your existing supplies before ordering repeat prescriptions.
- The patient has the right to ask for a second opinion.
- The less time doctors spend travelling, the more time is available for patients. Please don’t ask for a home visit unless it is strictly necessary. Please make requests between 8.30am and 10.00am whenever possible.
- Please do not call the surgery out of hours except in an emergency. Whenever possible, it is best to wait for the next surgery.
- If a patient is seriously unhappy with the Practice or the service provided, you have the right to leave the list and register with another Practice.
- You will be treated as a partner in the care you receive.
- You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated with confidentiality.
- You will be able to have contact with a doctor on the day of request, should you need it, provided that you contact the surgery between 8.30am and 5.45pm.
- The Practice will ensure that you can have a non-urgent appointment with the doctor of your choice. However, there may sometimes be a delay involved before this is possible.
- The Practice will explain the likely effects of any drugs prescribed and review your long term medical needs at agreed times.
- If the Practice believe you need a second opinion, they will try to help you obtain this.
- A doctor will visit you at home if you are too ill or infirm and unable to be brought to the surgery.
- The practice has the right to remove patients from their list if they repeatedly and persistently ignore their responsibilities to the Practice and to other patients.
- The Practice will ensure a doctor is on call at all times.
- The practice will discuss any issues which may lead to change within the Patient Participation Group and will keep you informed of any relevant changes.
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