Patient Responsibilities

Help the Practice to help you. Being a partner means that we have responsibilities to each other.

• The Practice requests that you treat the doctors and all the staff with courtesy and respect
• Please remember that your doctor of choice may not always be available due to other commitments and holidays.
• Please do everything you can to keep appointments and inform the Practice as soon as possible if you can’t.
• A patient should not  expect to be given a prescription at every visit to a doctor. Please check your existing supplies before ordering repeat prescriptions.
• The patient has the right to ask for a second opinion.
• The less time doctors spend travelling, the more time is available for patients. Please don’t ask for a home visit unless it is strictly necessary.  Please make requests between 8.30am and 10.00am whenever possible.
• Please do not call the surgery out of hours except in an emergency. Whenever possible, it is best to wait for the next surgery.
• If a patient is seriously unhappy with the Practice or the service provided,  you have the right to leave the list and register with another Practice.