Patient Participation Group

Patient Group

Your PPG: What We Aim To Do For Patients

  • Our primary aim is to listen to patient concerns, provide a patient voice and promote a patient led culture
  • Provide feedback to the practice to help provide the best possible service
  • The promotion of better healthcare and treatment

If you are interested and would like to find out more about your PPG, please contact PPG


Terms of Reference

  • Name:  The group shall be called the Highcliffe Medical Centre Patient Participation Group
  • Aims: To make stronger the relationship between patients and Highcliffe Medical Centre (HMC), which is consideredd critical to the provision of modern and high quality general practice.
  • Objectives:
  1. Building two-way relationships between patients and the practice
  2. Working with the practice to promote better health & wellbeing locally
  3. Supporting patient surveys and collecting feedback with the practice
  4. Developing  PPG influence through good practice 
  • Membership: The group shall normally consist of no more than 12 patients of the Practice, and this should aim to reflect a cross section of the patient body without discrimination. All members must sign a confidentiality agreement.
  • Meetings: Routine meetings take place bi-monthly in the Highcliffe Medical Centre, commencing at 17.00. Additional meetings may be called as appropriate.

PPG Members

The current members of your PPG are:

  • Michael Williams (Chair)
  • Malcolm Parsons (Vice Chair)
  • Sue Cardus
  • Ruth Cargill
  • Tom Chandler
  • Michelle Dickinson
  • Jan Hartley
  • Maureen Rain
  • Celia Rayner
  • Beryl Smith
  • Karine Taylor

Joining the Patient Group

Invitation to all patients

Highcliffe Medical Centre (HMC) and the Patient Participation Group (PPG) collaborate to give all patients of the practice the chance to become more involved with two main forms of engagement.

Depending on the amount of time patient volunteers have, and the way in which they wish to be involved, there are opportunities to:

1. Join the PPG Committee: periodic (Bi-Monthly) meetings with HMC to review patient feedback & consider how the patient experience might be improved.

  • Build two-way relationships between patients and the practice .
  • Explore any areas of HMC services that might be improved.
  • Conduct patient surveys or collect feedback in the waiting room.
  • Improve communication with patients.

Are you interested?

For more information please contact PPG


2. Join the Patient Reference Group:

In order to benefit from the input of a wider group of patients and carers the practice is compiling a list of email addresses so that patients, who support this initiative, can be contacted by email every now and again with practice news and also to seek their views.

Our aim is to get a broad base of local opinion to help focus attention on reviewing the services delivered, changes being contemplated and where services need to improve, as well as to reinforce where services work well.

The surveys will be in the form of an email containing a link to an online survey which will have questions about local health services for you to complete. We anticipate that it should involve only a few minutes of your time on two or three occasions each year.



Why are you asking patients for their contact details?

  • We would like to be able to contact you occasionally to ask questions about the practice and how well we are doing in order to identify areas for improvement.
    Will my doctor see this information?
  • This information is purely to contact you to ask questions about the practice, how well we are doing and ensure changes that are being made are patient focused. All responses will be anonymous.

Will the questions you ask me be medical or personal?

  • We will only ask general questions about the practice, using short questionnaires.

Who else will be able to access my contact details?

  • Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

What is a patient group/patient participation group?

  • This is a group of volunteer patients whose feedback supports practice efforts to deliver the best possible service.

Do I have to leave my contact details?

  • No, but if you change your mind, please let us know.

What if I no longer wish to be on the contact list or if I leave the practice?

  • We will ask you to let us know by email if you do not wish to receive further messages.