Dorset Advocacy – Help with NHS Complaints is a free and independent service that listens, offers support and representation to people who are unhappy about their experience with the NHS. You may already have started a complaint, or you may just be wondering what to do next; we may be able to help you.
Call us on 0300 343 7000, email on firstname.lastname@example.org or use the contact form on our website to speak to one of our trained Independent Complaints Information Officers, who can tell you about the options for taking your complaint forward.
If you decide that you want to make a formal complaint, they can help you to set it out clearly and effectively. For more complex complaints we provide Independent Complaints Advocates who offer face to face support. They may attend complaints hearings with you, helping you to prepare and put forward your case.
Dorset Advocacy also provides the Independent Mental Capacity Advocacy (IMCA) service for Dorset, Poole and Bournemouth. By law people who are unable to make decisions about serious issues and have no one to speak up for them must be referred to the IMCA service. Enquiries can be made from staff, relatives or friends by calling the hotline 0845 3891762 – however a formal referral must be made by health or social care staff before work can begin.