Welcome to Highcliffe & Mudeford Surgeries
Regulated by CQC for the provision of medical services
At Highcliffe and Mudeford the doctors and nurses take pride in offering the highest standard of patient-centred health care.We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience following a consultationwith a doctor or other health professional.
From 1 December 2014, the Friends and Family Test is available in all GP practices. We at Highcliffe Medical Centre are keen to receive feedback from our patients following a consultation in the current month, to tell us what you think about our care.
The survey can be done either by paper questionnaire available from the surgery or if you prefer to do this electronically please ask the doctor or health professional with whom you have had the appointment and they will provide you with the link for the online form or alternatively ask a member of the Reception Team who will also be able to provide this information for you.
We will share the results on our website and in the surgery and will work towards addressing any issues that are raised.
Help us improve care for the next patient.
Click on the image above to read the full document
Below is a summary of the results of our 2013-14 Patient Survey. If you would like to read the full report, please click on the "SURVEY REPORT" button on the right.
PATIENT REFERENCE GROUP SURVEY
We have analysed the results of the survey with our Patient Participation Group and summarise below your feedback together with our response. The statistics strip out the ‘No response’ and ‘Not Applicable’ replies to reflect your explicit responses.
AS A RESULT
77% find it easy to order a repeat prescription, and a further 21% usually do. Only 2% find it difficult.
63% find it easy to collect a repeat prescription, and a further 31% usually do, but 6% find it difficult.
We note from your helpful comments that most of the problems occur with the local pharmacies, and are not directed at the practice (for example the Lloyds pharmacy at the medical centre is wholly independent of the practice).
We will seek a meeting to discuss the issues raised, and publish further information to help patients at a later date
70% never find anything wrong with their prescription, 26% have a problem 1-2 times pa, and 4% 3-4 times pa.
We regret any omissions/extras on prescriptions.
If any patient feels their prescription is wrong, we urge them to phone & speak to the Prescription Clerk.
19% sometimes have difficulty with packaging on medicine, and 1% say regularly.
6% patients report they sometimes have problems taking/using medication.
There are often different ways in which medication can be dispensed.
If you have problems with packaging, or taking your medication, please speak with your pharmacist to see if there are any alternatives.
40% report side effects sometimes, and 3% regularly.
Some side effects are not uncommon; the leaflet with the medication explains these.
If you are concerned, please book a telephone consultation with a doctor – this is the quickest way to discuss the symptoms & decide what to do.
Your additional comments have proved to be invaluable, thank you.
There is a remarkably even split between those of you who prefer to instruct the pharmacist to organise their repeat prescription (some will deliver), and those who either still drop the paper slip into the reception box, or now use the Online service. This is proving very successful, with patients feeling they have more control over what gets ordered and when. Patients have even mentioned their diary systems (on the kitchen calendar, on their computer diary) to help them plan their repeat prescriptions in good time. We also appreciate that as drugs companies issue packs in different sizes (some 28, others 30 etc.) it can mean you’re ordering some items a week or so earlier than you might otherwise do.
If you are going away for an extended period (e.g.: holiday, on business) then please put a note on the repeat prescription form explaining why you are ordering early / extra.
There was also some concern expressed about medication reviews. Please rest assured there is a system to ensure all medication is reviewed on an annual basis. This is done from computerised medical records without the patient being present. Changes will of course be communicated.
And if you do go into hospital, please ask for a discharge letter detailing any medication prescribed so that you can give this to your doctor if you need to discuss anything with the practice.
If you want to know more about issues raised in this survey, or would simply like to sign up for the Patient Online service, please write to the Practice Manager.
NEW! Sign up for TEXTS and ON LINE REPEAT PRESCRIPTIONS
We are planning to progressively increase the range of options available to our patients. If you wish to get involved, please download, print and complete the form below before returning it to the practice.
Please be aware the online repeat prescription service is only available in the UK.
For more information about how you will be able to order prescriptions online, please speak to a member of the medical centre team.
SIGN UP FORM FOR TEXTS AND E-PRESCRIPTIONS
AUTUMN NEWSLETTER - AUGUST 2014
SPRING NEWSLETTER - MARCH 2014
AUTUMN NEWSLETTER - AUGUST 2013
(Site updated 24/01/2015)